Yes, we can make most prescriptions including torics.
Yes, we can make custom designs, just send us an image of the color you'd like and we can let you know if its something we can do.
Some designs can be made quicker than others. On average our FX lenses take about 2 weeks to make and our Cosmetic designs take 8-10 weeks.
Unfortunately due to the custom nature of our work we do not offer refunds. We can however make some adjustments to the color if you feel that they are incorrect.